A New Way to Work

Success and change without burnout by Dr. Geri Puleo

Archive for the tag “growth”

One thing is sure…we have to do something

Behavioral Interview - Part 3

One of the biggest regrets is feeling that we “woulda, coulda, shoulda”:

  • I woulda taken that promotion…if only I hadn’t been afraid.
  • I coulda succeeded at my dream job…if only I had managed my time better.
  • I shoulda changed careers…if only I had known what I wanted.

The regret (and guilt) associated with thoughts of “woulda, coulda, shoulda” also  reflect paralysis by analysis:

By not knowing what to do, we do nothing.  

Perhaps our inaction is the result of a fear of failure.

Perhaps it is the trepidation surrounding an unforeseeable future.

Perhaps it is a fear of success.

But NOT taking action is itself an ACTION — and it is also a way to develop and sustain the attitude of a victim.

NONE of us have all the answers.  NONE of us can foretell the future.  NONE of us will succeed 100% of the time.

But ALL of us have the power to choose our reactions and subsequent actions to that which is occurring in our lives.  In other words, we must decide what to do based on the best information that we have NOW.

There is no harm in modifying our paths — studies have shown that airplanes are off course to their destination a whopping 99% of the time.  So, how do they land where they’re supposed to?  They are unafraid to modify or alter their course so that they will arrive at their target.

The same is true in life:  we can always modify, adapt, or totally change our path.

So what fears are holding you back from creating success on your own terms?

Dr. Geri Puleo, SPHR, is the President and CEO of Change Management Solutions, Inc., an eLearning company focused on techniques to eliminate the 5 workplace stressors that create and sustain burnout:  Job Change, Organizational Change, Work-Life Imbalance, Poor Leadership and Management, and Ineffective Human Resources.  An entrepreneur for over 25 years, author, keynote speaker, blogger, career coach, university professor, and researcher, you can see her “in action” in her TEDx Talk on YouTube at https://www.youtube.com/watch?v=hFkI69zJzLI.  For more tips and ideas, please subscribe to her weekly “Success @ Work” eNewsletter at https://drgeripuleo.lpages.co/success-work-opt-in-page.  To contact Dr. Puleo, please go to www.gapuleo.com

 

Taking Control of Your Career: The Fundamental Skill of Career Management

Progress not perfection

I can’t believe that we’re already in the middle of the year!  Looking back over the past six months, it’s time to take stock of where we’ve been — and where we’re going.

While such career self-reflection seems to be a natural part of the December holiday season, it should be a part of our on-going routine.  With half the year gone, it’s a time to take stock of where we’ve been…compared to where we planned to be…and decide NOW where we’re going.

But here’s the problem:  for over-achievers, the quest for perfection often derails our probability for success.  In other words, we can begin right now to quit striving for perfection and instead commit to progress.

Successful career management is NOT a one-time, one-size-fits-all undertaking.  It is more than just resume writing and interviewing.  Managing your career is instead an adaptive journey that YOU have created that will lead you to a constantly evolving destination.

Think about your own career:  what you wanted as a new graduate is often quite different from what you desire as a seasoned professional – so your career map needs to reflect both the tangible and intangible elements of your professional goals.

How to Evaluate Progress in Your Career 

Tip #1: Recognize that “perfection” is an illusion – but “progress” can be planned for.  No two people have the same definition of any word; nowhere is this more apparent than in the definition of a “perfect” career.

The denotative (i.e., “dictionary”) definition of “progress” is simply “forward or onward movement toward a destination.” Notice that there is no time constraint included in the definition. As long as you are moving forward toward your goal, you ARE making progress.

Tip #2: “Progress” is NOT a comparative.  Don’t beat yourself up if your progress to date doesn’t match that of your brother, sister, college roommate, or coworker. Everyone’s path will be different — and that’s a very good thing.

The most effective measurement of your professional progress over time is based on what YOU are capable of.  Your strengths and areas of improvement are unique to you – so the progress that you make will also be uniquely yours.

Tip #3: Determine the “what” BEFORE planning for the “how” of your progress. Said another way, the “how” of your progress (the action plan or steps) can only be designed AFTER the “what” has been identified (your destination or outcome).  This is NOT just trying to find a job when you’ve been downsized or burned out; this IS learning the tools of successful career management.

Set aside time to decide what makes you happy, fulfilled, and satisfied. Find a quiet place and set a timer for 30 minutes. Then write down or record your answers to these questions – don’t be shy about your wants and needs…now is the time to be BOLD!

  • What do you enjoy doing?
  • How do you want to be managed?
  • What kind of environment supports your progress?
  • What do you want your legacy to be? (Hint: You’re going to leave a legacy based on the actions that you have taken – in other words, you cannot NOT leave a legacy!)

Tip #4: Objectively describe where you are RIGHT NOW in your career. This can be a difficult process, but be brutally honest with yourself – no one else needs to read what you’ve written. Focus on how you feel before deciding what you need to do next:

  • Unsure of your next career step? Conduct a professional work experience audit in order to develop a step-by-step plan for the next 12 months.
  • In a career that no longer inspires you? Resolve to make the time to clearly identify your “must haves” and “can’t stands” in your job and overall career. Be sure to focus not only on what you want in a career, but also what you are willing to sacrifice in order to finally land your dream job.
  • Intrigued with the idea of being your own boss? Commit to letting go of your fears in order to take the first tenuous steps to writing a business plan and launching your own business – don’t be afraid to ask for help from other entrepreneurs!

Tip #5: Focus on BOTH the tangible and intangible aspects of work.  Being a professional “success” does not necessarily focus exclusively on the tangible results (such as upward mobility, increasing income, or notoriety). These are just the outward trappings of the traditional notion of “success.”

People who are happy with their careers and motivated by their work also focus on the intangible aspects of their jobs. Because these intangibles are key differentiators between one person’s idea of “success” and another’s, don’t compare what you want to the goals or results of other people.

Tip #6: Don’t let the naysayers prevent you from finding your own bliss.  NO ONE can tell you what to do with your life or why you should do it. While career coaches can offer insights and ideas on various career paths, the ultimate decision is yours. Only you know what makes you happy…what drives you crazy…what inspires you…and what demoralizes you.

Want to learn more about saying “no” to dream stealers? Click here for my FREE mini-eCourse, Letting Go of Dream Stealers.

Dr. Geri Puleo, SPHR, is the President and CEO of Change Management Solutions, Inc., an eLearning company focused on techniques to eliminate the 5 workplace stressors that create and sustain burnout:  Job Change, Organizational Change, Work-Life Imbalance, Poor Leadership and Management, and Ineffective Human Resources.  An entrepreneur for over 25 years, author, keynote speaker, blogger, career coach, university professor, and researcher, you can see her “in action” in her TEDx Talk on YouTube at https://www.youtube.com/watch?v=hFkI69zJzLI.  For more tips and ideas, please subscribe to her weekly “Success @ Work” eNewsletter at https://drgeripuleo.lpages.co/success-work-opt-in-page.  To contact Dr. Puleo, please go to www.gapuleo.com

Why It’s Time to Put an End to “Busy-ness”

Pet Hamster Holding A Blank  Sign

Is your business life burning you out – or is it the constant “busy-ness” that’s exhausting you? Is there REALLY a difference?!

Simply stated, YES. There is a critical difference that is based on the priorities that you use to determine your daily activities.

While it is noble, worthwhile, and even essential to actively participate in the strategic planning and daily operations of your professional life, don’t let your attempts to meet the demands of your business fall prey to “busy-ness.”

“Busy-ness” is analogous to a hamster constantly running on a wheel – but ultimately not getting any farther ahead. Still stuck on the wheel in its cage, the hamster nonetheless continues to do the same thing regardless of the result.

While the hamster might be enjoying the run, a business professional rarely sees the lack of movement as a good thing. Put another way, busy-ness is frantically treading water just to stay afloat.  

No One Consciously Strives for a Life of Busy-ness 

People generally like to see progress, results, or achievement. If you’re collapsing from exhaustion at night (but feel like your progress or results don’t match your effort), then you are a candidate for energy sapping “busy-ness.”  But why?

A life of busy-ness often results from a lack of priorities or time management. Let me explain.

While we all have worthwhile goals that we generally want to achieve, it is far too common for days, weeks, months, or even years to pass by with little or no progress toward their attainment. Because our priorities determine our actions, our REAL priorities are found in what we spend the most time doing.

This is closely akin to time management – which requires prioritization as the foundation of how we structure our days and lives.

I know what you’re thinking:

“You don’t understand!
I have work responsibilities AND personal responsibilities.
People depend on me – and I’m only one person trying to do it all!” 

This is the definition of crisis management – and crisis management is a contributing factor to burnout. Think of it this way: if you’re burned out, how are you going to have the energy to help anybody else – not even yourself?

But most of us DO have these competing priorities. The challenge is how to manage them.

The Culprits of Busy-ness

We don’t intentionally over-schedule our lives — that is, leaving NO time out between our actions to take of all these competing demands.  But we do have to recognize the insidious culprits that create a life of busy-ness.

#1 – Meetings. While some might be necessary, the purpose of many is just showing up. Does anybody really know what the meeting’s purpose is? Or what the desired outcomes are? Or why we’ve even been invited to attend in the first place? But standing meetings and ad hoc meetings are often time wasters that drain time away from the more important duties and responsibilities. As a result, the busy-ness leads to constantly playing “catch up.”

#2 – The Rush of Activity. Being busy feels good – but only if we are also being productive. Doing “stuff” that is unimportant or mindless can be a respite from an over-scheduled life. But when we have nothing to show for our effort of constant motion and activity, it’s a short skip over to resentment. The unfocused activities inherent in busy-ness are NOT productive action.

#3 – Perfectionism. Perfectionists are notorious for creating additional “must do’s” on their “to do” lists. Coupled with a belief that “if you want something done right, you have to do it yourself,” perfectionists tend to subvert their priorities due to the constant struggle to do it all. Perfectionists fundamentally don’t trust other people to do what they say they are going to do OR do it in a way that meets the perfectionist’s high standards. Perfectionists may feel a sense of omnipotence even though their overscheduled calendars prevent them from meeting their true goals due to busy-ness.

#4 – Avoidance and Procrastination. Be honest: do you really want to clean the garage? Or tackle that monstrous report? Or deal with the communication problems in your team? Probably not. But the pervasive Puritan work ethic compels us to do something because we can’t just do nothing! So, we do the easy stuff. The mindless stuff. The stuff that takes time…but isn’t really that important. Then, when we miss the deadline of the avoided behemoth, we can honestly assert that we simply didn’t have the time – we were “too busy” with the other stuff.

#5 – The Absence of Planning. I once saw a cartoon where an employee was sitting quietly at his desk. When his boss asked him what he was doing, he replied that he was thinking – to which the boss replied, “Well quit thinking and get back to work!” In the cultures of many modern workplaces, thinking and planning are the equivalent of day dreaming – but activity of any kind is considered to be working! Unfocused activity that is done simply for the sake of doing something is busy-ness – and investing time in the unimportant is the result of poor planning.

3 Tips to Replace Busy-ness with Focused Action 

Instead of succumbing to action for its own sake, take a moment to decide what is truly important to YOU. What are the things that you need to do in order to create the legacy that you want to leave?  Remember:  you will leave a legacy even if you aren’t intentionally trying to do so.

Next, take stock of your weekly responsibilities in both your professional and personal lives. Estimate the amount of time that you think you need to complete each project – then be sure to include some “wiggle room” for unanticipated glitches or interruptions!

Finally, decide which projects must be completed by only you versus which can be delegated to others.  When delegating, even if they might not be able to do it as “perfectly” as you would like, you need to determine whether this level of perfection is actually required in order to achieve the goal).

Being busy in activities that bring you joy and lead to your desired goals creates the path toward actualizing your legacy. Plus you’ll be more energized and self-actualizing.

In contrast, permitting yourself to be victimized by a life of busy-ness leads only to exhaustion, regret, and resentment.

You DO have the power to give up busy-ness and get back on the track to the business of your life. All it takes is the courage and commitment to live your life by your priorities.

Dr. Geri Puleo, SPHR, is the President and CEO of Change Management Solutions, Inc., an eLearning company focused on techniques to eliminate the 5 workplace stressors that create and sustain burnout:  Job Change, Organizational Change, Work-Life Imbalance, Poor Leadership and Management, and Ineffective Human Resources.  An entrepreneur for over 25 years, author, keynote speaker, blogger, career coach, university professor, and researcher, you can see her “in action” in her TEDx Talk on YouTube at https://www.youtube.com/watch?v=hFkI69zJzLI.  For more tips and ideas, please subscribe to her weekly “Success @ Work” eNewsletter at https://drgeripuleo.lpages.co/success-work-opt-in-page.  To contact Dr. Puleo, please go to www.gapuleo.com

Acceptance Can Overcome Consequences

Burnout Bundle_ Lesson 3 - Acceptance of what has happened

Acceptance is the first step to letting go of the past…and moving forward into the future.

Many of us are resilient enough to accept our contributions to a negative outcome — in fact, we may berate ourselves for our missteps. Such “guilt trips” only keep us rooted in the past and prevent us from harnessing our creativity to try something new in order to create a more happy and fulfilling future.

But even more challenging than these self-imposed “guilt trips,”  I’ve found that it is much more difficult to accept consequences that have befallen upon us when they are the results of other people’s actions OR inaction.

Once again, we stay rooted in the past as we try to understand why they did what they did — we do this in order to identify what happened so that we can avoid it in the future.  The problem is that it can be impossible to truly understand what motivated someone else’s behavior:  there are often contributory factors of which we are and will always be unaware.

To accept what has happened in our lives requires that we accept — without bias, blame, or guilt — where we are RIGHT NOW.  Even if it’s not where we wanted to be.  Acceptance means viewing our present situation without blinders…without anger…without self-guilt.

Acceptance is the seed of hope.

By not accepting what has happened, we give away our power to choose how we will move forward and out of the consequences that we are currently experiencing.  Just like we always have the power to choose, so too do we also always have the power to accept.

Dr. Geri Puleo, SPHR, is the President and CEO of Change Management Solutions, Inc., an eLearning company focused on techniques to eliminate the 5 workplace stressors that create and sustain burnout:  Job Change, Organizational Change, Work-Life Imbalance, Poor Leadership and Management, and Ineffective Human Resources.  An entrepreneur for over 25 years, author, keynote speaker, blogger, career coach, university professor, and researcher, you can see her “in action” in her TEDx Talk on YouTube at https://www.youtube.com/watch?v=hFkI69zJzLI.  For more tips and ideas, please subscribe to her weekly “Success @ Work” eNewsletter at https://drgeripuleo.lpages.co/success-work-opt-in-page.  To contact Dr. Puleo, please go to www.gapuleo.com

We Are The Stuff on Which Our Minds Are Set

User's Guide - How I will get it

Throughout the ages, sages have advised us to monitor our thoughts — because they determine what we do and how we respond, which in turn determines the life that we experience.

So, what are YOU thinking about today?

Dr. Geri Puleo, SPHR, is the President and CEO of Change Management Solutions, Inc., an eLearning company focused on techniques to eliminate the 5 workplace stressors that create and sustain burnout:  Job Change, Organizational Change, Work-Life Imbalance, Poor Leadership and Management, and Ineffective Human Resources.  An entrepreneur for over 25 years, author, keynote speaker, blogger, career coach, university professor, and researcher, you can see her “in action” in her TEDx Talk on YouTube at https://www.youtube.com/watch?v=hFkI69zJzLI.  For more tips and ideas, please subscribe to her weekly “Success @ Work” eNewsletter at https://drgeripuleo.lpages.co/success-work-opt-in-page.  To contact Dr. Puleo, please go to www.gapuleo.com

The Long-Term Begins NOW

Burnout Bundle_ Lesson 1 - The long-term begins now.

Dr. Geri Puleo, SPHR, is the President and CEO of Change Management Solutions, Inc., an eLearning company focused on techniques to eliminate the 5 workplace stressors that create and sustain burnout:  Job Change, Organizational Change, Work-Life Imbalance, Poor Leadership and Management, and Ineffective Human Resources.  An entrepreneur for over 25 years, author, keynote speaker, blogger, career coach, university professor, and researcher, you can see her “in action” in her TEDx Talk on YouTube at https://www.youtube.com/watch?v=hFkI69zJzLI.  For more tips and ideas, please subscribe to her weekly “Success @ Work” eNewsletter at https://drgeripuleo.lpages.co/success-work-opt-in-page.  To contact Dr. Puleo, please go to www.gapuleo.com

Is Job Dissatisfaction Worse Than Overwork?

User's Guide - What I want

While work overload can cause burnout, being under-satisfied in a job can destroy hope.  Which do you think is more detrimental:  overwork or job dissatisfaction?  (I’m looking forward to your thoughts.)

Dr. Geri Puleo, SPHR, is the President and CEO of Change Management Solutions, Inc., an eLearning company focused on techniques to eliminate the 5 workplace stressors that create and sustain burnout:  Job Change, Organizational Change, Work-Life Imbalance, Poor Leadership and Management, and Ineffective Human Resources.  An entrepreneur for over 25 years, author, keynote speaker, blogger, career coach, university professor, and researcher, you can see her “in action” in her TEDx Talk on YouTube at https://www.youtube.com/watch?v=hFkI69zJzLI.  For more tips and ideas, please subscribe to her weekly “Success @ Work” eNewsletter at https://drgeripuleo.lpages.co/success-work-opt-in-page.  To contact Dr. Puleo, please go to www.gapuleo.com

10 Elements of a Strong Career Development Program (VIDEO & INFOGRAPHIC)

Career development programs are necessary if organizations want to build their employees’ competencies and commitment. In fact, these programs provide win-win outcomes for the company and its workforce.

Employers with active career development programs experience greater loyalty, productivity, and retention as well as decreased turnover.  Because company-sponsored career development activities increase employees’ awareness of promotional avenues within the organization, workers tend to have better morale arising from a feeling that their employer actually cares about the professional growth.  (Click here for my video on how a perceived lack of organizational caring for employees leads to burnout.)

But how do you get started?  What do you need to include in order to get the most “bang for the buck” in these programs?

In less than 5 minutes, this video will discuss the Top 10 important elements that are necessary to create a strong career development program that motivates and engages employees.

BONUS: Download the free infographic with all 10 elements at http://bit.ly/2Hwc6w2.  

Dr. Geri Puleo, SPHR, is the President and CEO of Change Management Solutions, Inc., an eLearning company focused on techniques to eliminate the 5 workplace stressors that create and sustain burnout:  Job Change, Organizational Change, Work-Life Imbalance, Poor Leadership and Management, and Ineffective Human Resources.  An entrepreneur for over 25 years, author, keynote speaker, blogger, career coach, university professor, and researcher, you can see her “in action” in her TEDx Talk on YouTube at https://www.youtube.com/watch?v=hFkI69zJzLI.  For more tips and ideas, please subscribe to her weekly “Success @ Work” eNewsletter at https://drgeripuleo.lpages.co/success-work-opt-in-page.  To contact Dr. Puleo, please go to www.gapuleo.com

6 Cultural Characteristics of Innovative Companies (Infographic)

INFOGRAPHIC - 6 Cultural Characteristics of Innovative Companies

Innovation in business is defined as moving forward by implementing new, more effective processes, products, and ideas.  But such innovation cannot simply be demanded by organizational leaders.  The employees charged with the duty to innovate must be motivated and empowered to do so.  Unfortunately, that’s where many of the challenges of innovation emerge.

Employees will only unleash their creativity in the pursuit of more innovative business ideas IF the organizational culture fully supports their efforts.

There are 6 cultural characteristics that define an innovative company:

  1. Trust
  2. Integrity
  3. Respect
  4. Humility
  5. Faith
  6. Hope

But how do you encourage, support, and reinforce these cultural values throughout the workforce?

I have created an infographic to help.  This infographic not only defines each of these cultural characteristics, but also provides quick tips to introduce and sustain them within the workplace. Although I’ve included it in this post, you can download the pdf by clicking here.

Dr. Geri Puleo, SPHR, is the President and CEO of Change Management Solutions, Inc., an eLearning company focused on techniques to eliminate the 5 workplace stressors that create and sustain burnout:  Job Change, Organizational Change, Work-Life Imbalance, Poor Leadership and Management, and Ineffective Human Resources.  An entrepreneur for over 25 years, author, keynote speaker, blogger, career coach, university professor, and researcher, you can see her “in action” in her TEDx Talk on YouTube at https://www.youtube.com/watch?v=hFkI69zJzLI.  For more tips and ideas, please subscribe to her weekly “Success @ Work” eNewsletter at https://drgeripuleo.lpages.co/success-work-opt-in-page.  To contact Dr. Puleo, please go to www.gapuleo.com

Finding Your Passion: 5 Ways to Turn Your Professional Dreams into Reality

Make Things Happen

Are dreams the same as goals?  If not, what do you absolutely need to do to transform an idealistic dream into tangible reality?  This is a challenge facing many professionals.  But why?

Perhaps many people live lives of quiet desperation due to today’s hyperactive, 24/7, constantly “connected” lifestyle.  When you’re constantly “on,” it makes it difficult (if not impossible) to take the time to think and create a strategic action plan.  But without a plan, you’ll never be able to create success on your own terms.

But how would your life change if you consistently took action to achieve your dreams?  Quite frankly, having dreams and then taking action to achieve (or even surpass) them is what makes life a satisfying, exciting adventure! But dreams do not automatically morph into goals — and it’s the goals you set that keep you on track or push you off course toward achieving your dreams.

Let’s look at a popular professional dream:  making a lot of money — and then having the time to travel the world.  Sounds pretty nice, huh?  But, while the desired end is known, the path to get there is often murky.  And that’s where many people get off course.

But let’s break this dream down by asking:  what does it really mean to “make a lot of money?”  This dream isn’t really an empowering goal for 3 reasons:

  • It’s too vague — in other words, there are no quantifiable metrics attached to it.  (What’s “a lot of money” to one person might be viewed as the bare minimum by another.)
  • It may not be based on current reality — exactly how do you get from where you are right now and where you want to be?  In other words, is the professional path that you are currently traveling leading to what you really want?
  • It overlooks very real sacrifices — every goal requires you to say “no” to some things in order to say “yes” to turning the dream into reality.

Contrary to what others may advise, I believe that you can’t have it all…BUT what you can have is a life based on the things which are important to you.

To achieve lofty goals,
you must be willing to sacrifice that which is unimportant.
Sometimes you might even have to
sacrifice the important things…at least temporarily.  

If your goals are compelling, the sacrifices are usually acceptable. To aspire to greatness, you must say ‘no’ to mediocrity!

How to Turn Dreams Into Reality 

So, what if your dream is too vague, unrealistic, and/or doesn’t consider the necessary sacrifices?

First and foremost, begin with what YOU really want:  what is important to you?  What are your needs?  Are you willing to make the necessary sacrifices?  Perhaps most importantly, do you recognize the unique contributions which you alone can provide in a job and career?

Making these decisions requires soul searching — but you can begin by answering 3 fundamental questions:

  1. What do your dreams really represent?  We’re not talking Freudian psychoanalysis here.  For many people, lifestyle dreams represent the effects of achieving something else.  In the case of “making a lot of money,” does that mean security…or is it for “bragging rights?”  But if the money is simply a stepping stone to traveling, it might be time to search for a different job that offers you the ability to travel.
  2. What are you qualified to do?  We’re getting a little bit deeper here — and it’s time to engage in unabashed objectivity.  Everyone has strengths that separate them from other workers.  What are yours?  Find them not only in your work experiences, but in your volunteer or personal activities.  And don’t overlook those KSAs (knowledge, skills, and abilities) that are easy for you — they are often important clues to finding the job of your dreams and differentiating you from the competition.
  3. How committed are you to achieving your goals? Here’s where the sacrifices come into play — and this is also where many people let their dreams die a silent death.  It’s the moment of truth:  will YOU make the necessary sacrifices to turn your dream into a reality?

The ultimate choice of how you live your life rests with YOU!  Do you want the legacy of your life to be a lesson in the unrealized dreams arising from the goals that you ‘woulda, coulda, or shoulda’ achieved? OR will you take those important three deep breaths…and make the commitment to live your life in the way that you want it to be? Are you willing to move forward to create success on your own terms?

If you’re ready, then today is the first step on your path.  Creating success on your own terms requires courage to commit to what you really want and how you really want to live — even if the people around you aren’t very supportive.  To help you identify and understand the dream stealers in your life AND take proactive steps to prevent them from sabotaging your success, click here for my FREE 3-lesson eCourse on Letting Go of Dream Stealers.

Dr. Geri Puleo, SPHR, is the President and CEO of Change Management Solutions, Inc., an eLearning company focused on techniques to eliminate the 5 workplace stressors that create and sustain burnout:  Job Change, Organizational Change, Work-Life Imbalance, Poor Leadership and Management, and Ineffective Human Resources.  An entrepreneur for over 25 years, author, blogger, career coach, university professor, and researcher, you can see her “in action,” watch her TEDx Talk on YouTube at https://www.youtube.com/watch?v=hFkI69zJzLI.  To contact Dr. Puleo, please go to www.gapuleo.com.   

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